Not always but we will try. It will depend on whether your order has already been shipped. Please contact us and we will do our best to help.

Please ensure that your address details are correct when making your order. If we are unable to deliver your parcel due to an incorrect delivery address and the parcel is returned to us, an additional postage fee will apply to re-send your parcel.

All orders are dispatched from Sydney, New South Wales. To get an idea of how long your delivery will take please use the Australia Post delivery calculator

Average domestic delivery times:
- Standard Post: 3-9 Business Days
- Express Post: 1-5 Business Day
*Times vary for rural locations. Please allow for delays due to extreme weather conditions.

Shipping time begins once the item is dispatched, not the date that the item is ordered. If you need something rushed, please contact us first so we can try and accomodate your order. Choosing Express Post will not speed up the packing time.

Local Pickup available from Smithfield, New South Wales only.

Our website charges in Australian dollars. The actual price charged to International customers will be subject to the exchange rate of your local currency applied by the credit or debit card company. Your financial services provider may charge currency conversion and administration fees on purchases and any refunds we provide.

All International orders are sent with Australia Post and exclude customs and tax charges. To get an idea of how long your delivery will take please use the Australia Post delivery calculator

Please be aware that your parcel may incur customs duties and/or importing taxes upon arrival into your country. Please know that these charges are out of our control and we will not reimburse any of these GST, charges, duties or fees.

Please check with your local authorities to confirm what customs duties and fees that you are likely to incur before purchasing to avoid any surprises.

All orders are dispatched from Sydney, New South Wales. To get an idea of how long your delivery will take please use the Australia Post delivery calculator.

Domestic and International shipping is currently slower than normal. We appreciate your patience in these circumstances, as shipping delays are out of our control. Please allow 3-9 business days for domestic delivery and 10-40 business days for international delivery.

Although we will do everything we can to ensure your order is delivered on time, we will not be liable for any loss or damage incurred as a result of delay caused by our carrier which is out of our reasonable control. We will also not be responsible for any delay, loss or returned parcels caused by an incorrect delivery address provided, or issues relating to delivery access.

Otelier is not responsible for parcels that are lost or delayed in transit due to the fault of Australia Post or any other courier - we will trace your parcel on your behalf and work with you to provide as much information as we can if you decide to lodge an investigation with Australia Post. WE DO NOT take responsibility for what happens to your item once it is shipped.

Otelier is not liable for any costs associated with parcels being returned to sender due to being unclaimed or not delivered, or where a customer has incorrectly entered the address during checkout. Otelier is not responsible for any parcels that are damaged, lost, stolen or delayed during transit. Please note we do not hold or delay parcel post at customer request.

If your piece arrives damaged due to shipping, please take a photo of the damage, including the outer and inner packaging, and immediately contact us.