The Creative Process

At Otelier, our creative process is driven by our passion for capturing memories and preserving the emotions that define them. From the first scrawl of ink to the final crafted piece, we believe that every keepsake should connect past moments with the present, creating a timeless bond that can be cherished for years to come.

Here's how we bring your cherished memories to life.

Artisan Jewellery

Step 1 | The original

Before ordering your jewellery, we recommend that you message us on Instagram or send an email (info@otelier.com.au) with a photo of the handwriting/artwork to see if it is suitable to use.

If you are writing/drawing something specifically for an order, we recommend using a black or blue marker/ink pen and plain white paper.

Step 2 | Take a photo

No fancy cameras needed! Use your phone to take a clear photo of the handwriting/artwork. See our FAQ on how to capture the best photo.

Step 3 | Place your order

Select a product, upload your photo, and checkout!

If you don't have the photo just yet, you can email it to us later. Processing time commences once we have received your image.

Step 4 | Initial design & Proof requests

Within 1-2 weeks of placing your order, our team of designers will convert your 2D drawing into a 3D printable file.

You have the option to receive an email with a 3D blueprint of your jewellery for approval before we move into production.

If we have specific questions or concerns about your design, we will send you a proof to review, regardless of whether you have requested one.

We will not proceed with production until you have given final approval by email. The length of time taken by you to approve the design may affect the overall processing time of your custom order. For more information see our Proof Policy under FAQ.

Step 5 | Production

Your handwriting/artwork will be 3D printed in wax, then cast in silver or solid gold. Our Sydney jewellers will hand finish your piece, polishing it to perfection and securing the pendant to its chain.

Production time for this piece is around 4-6 weeks.

Step 6 | Final details

After a final quality inspection, your jewellery will be carefully wrapped with love inside our signature Otelier packaging, alongside the original handwriting/artwork.

We’ll send you tracking details so that you can watch it make its journey to its forever home. 

Framed Keepsakes

Step 1 | The Original

Before ordering your keepsake, we recommend that you message us on Instagram or send us an email (info@otelier.com.au) with a photo of the handwriting/artwork to see if it is suitable to use.

If you are writing/drawing something specifically for an order, we recommend using a black or blue marker/ink pen and plain white paper.

Step 2 | Take a photo

No fancy cameras needed! Use your phone to take a clear photo of the handwriting/artwork. See our FAQ on how to capture the best photo.

Step 3 | Place your order

Select a product, upload your photo, and checkout!

If you don't have the photo just yet, you can email it to us later. Processing time commences once we have received your image.

Step 4 | Initial Design & Approval

Our team of designers will email you a design proof for approval within 1-week.

Please note, we will not proceed with production until you have given final approval. The length of time taken by you may affect the overall processing time of your custom order. For more information see our Proof Policy under FAQ.

Step 5 | Production

Your handwriting/artwork will be laser cut from wood, sanded and then hand painted to perfection, before it is carefully assembled piece by piece into the frame.

Production time for this piece is around 2-3 weeks.

Step 6 | Final details

After a final quality inspection, your keepsake will be carefully wrapped in recyclable hex wrap and kraft paper, providing excellent protection during transit. To further safeguard your keepsake, we place it inside a custom-made cardboard box, designed specifically to fit and protect your framed treasure. We take pride in our sustainable packaging choices, ensuring both your keepsake and the environment are well cared for.

We’ll send you tracking details so that you can watch it make its journey to its forever home.